Privacy Policy

This Privacy Policy explains how Canterra handles personal information collected through our website. It outlines what we collect, why we collect it, and the choices available to you.

1. Information We Collect

We may collect personal information that you voluntarily provide when you contact us through our website or communicate with us.

This information may include:

  • Name
  • Email address
  • Phone number
  • Company name (where applicable)
  • Any information you choose to include in your enquiry or message

We may also collect certain technical information automatically when you visit our website, such as:

  • IP address
  • Browser type
  • Device information
  • Pages visited
  • Date and time of your visit
  • General website usage information

2. How We Use Your Information

We may use your information to:

  • Respond to your enquiries or requests.
  • Communicate with you regarding our services.
  • Improve our website and user experience.
  • Maintain the security and functionality of our website.
  • Comply with applicable legal obligations.

We will only use your personal information for legitimate business purposes or as otherwise required by law.

3. Cookies and Similar Technologies

Our website may use cookies or similar technologies to improve website functionality, analyse website performance, and enhance your browsing experience.

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect how some parts of the website function.

4. Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share your information only when necessary, including:

  • With trusted service providers who assist in operating our website or supporting our business.
  • Where required by law or a valid legal process.
  • To protect our legal rights, property, or the safety of our users.

Any third parties processing personal information on our behalf are expected to handle it securely and only for authorised purposes.

5. Data Security

We implement reasonable administrative, technical, and organisational measures to help protect your personal information against unauthorised access, loss, misuse, or disclosure.

However, no method of electronic transmission or internet storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy or as required by applicable law.

When personal information is no longer required, we will securely delete or anonymise it where reasonably practicable.

7. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, content, or security of those websites. We encourage you to review their respective privacy policies before providing any personal information.

8. Your Rights

Depending on your location and applicable law, you may have rights regarding your personal information, including the right to:

  • Request access to your personal information.
  • Request correction of inaccurate information.
  • Request deletion of your personal information where permitted by law.
  • Object to or restrict certain processing activities where applicable.

To exercise any of these rights, please contact us using the contact details available on our website.

9. Children's Privacy

Our website is intended for general business audiences and is not directed towards children under the age of 13.

We do not knowingly collect personal information from children. If we become aware that personal information has been collected from a child without appropriate consent, we will take reasonable steps to delete it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, legal requirements, or website functionality.

Any updates will be posted on this page, and your continued use of the website constitutes acceptance of the revised Privacy Policy.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us using the contact information provided on our website.